Shipping policy

At Dardinie Desings we aim to ensure your orders reach you in a safe and timely manner. We use Australia Post Tracked Parcel service to ship our products, ensuring that you can track your parcel throughout its journey. Please see our shipping policy below:

1. **Shipping Method**:  

   All orders are shipped using Australia Post Tracked Parcel service. This provides full tracking details, so you can monitor your parcel’s progress from dispatch to delivery.

2. **Processing Time**:  

   Orders are typically processed within 1-5 business days. Once your order is processed, it will be dispatched via Australia Post, and you will receive tracking information via email.

3. **Shipping Rates**:  

   Shipping costs are calculated at checkout based on the weight and destination of your order. To calculate your shipping rate, please enter your delivery details during the checkout process.

4. **Delivery Times**:  

   Estimated delivery times are as follows:  

   - Domestic: Estimated delivery times 3-7 business days

   - Please note that delivery times are estimates and may vary depending on location, weather, and other factors beyond our control.

5. **Tracking**:  

   Once your order has been dispatched, you will receive an email with a tracking number. You can track your parcel directly on the Australia Post website at https://auspost.com.au/mypost/track/search

6. **Delivery Address**:  

   Please ensure that the shipping address provided is correct and complete. We are not responsible for parcels that are undelivered due to incorrect or incomplete addresses.

7. **Signature on Delivery**:  

   If you require a signature upon delivery, please let us know at checkout. Otherwise, parcels may be left in a safe place at the recipient's address.

8. **Lost or Delayed Parcels**:  

   If your parcel is delayed or missing, please contact Australia Post directly with your tracking number. We are not responsible for delays or issues caused by Australia Post, but we are happy to assist you in resolving any issues.

9. **Returns and Exchanges**:  

   If you wish to return or exchange an item, please refer to our Returns Policy for detailed instructions.

Thank you for shopping with us! We appreciate your business and will ensure your parcel is handled with care.